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How hokiemas login Protects Your Personal Data

At hokiemas login, your personal data — including account details, transaction records from DANA, OVO, GoPay, or QRIS, and device activity — is handled with clearly defined retention…

Data encrypted in transit & at restDANA, OVO, GoPay, QRIS transaction records securedYou may request data access or erasureNo data sold to third partiesRetention periods clearly defined

Browse Lobby Read FAQ

What Information We Gather and Why

hokiemas login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the registration details you provide — name, email address, and phone number — alongside payment identifiers linked to DANA, OVO, GoPay, or QRIS transactions you initiate. We also record IP addresses, device type, and session timestamps to

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verify account access and prevent unauthorised activity. Behavioural data, such as which sections of the platform you navigate, helps us improve how the lobby is organised for you. All data collection and processing depends on local law, and we apply Indonesian data protection standards as the
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baseline for every account registered from this region. We do not collect data beyond what is necessary for your account to function correctly.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how we handle your personal information, or if you want to submit a data access or erasure request, our privacy support team is reachable through the…

Live Chat Start a live-chat session directly from your account dashboard — available from 08:00 to 23:00 WIB every day, including weekends. Mention 'privacy request' at the start so the agent routes you immediately to our data team.

Email Support Send your written data request to our dedicated privacy email address, which appears in your account settings under 'Contact Us'. Include your registered phone number so we can verify your identity before processing any data changes.

Account Dashboard Log in, go to Settings, and select 'My Data' to download a copy of the personal information we hold on your account, or to flag a correction — no need to wait for an agent for routine data checks.

HOW WE HANDLE DATA

Our Approach to Data Security and Your Rights

Security and transparency are the practical foundation of this policy. Below are the six operational commitments we keep for every account, from the moment you first connect from Jakarta or Yogyakarta through…

Encryption at Every Layer

All data moving between your device and our servers is encrypted using TLS 1.2 or higher. Stored account data, including DANA and OVO payment references, sits behind AES-256 encryption on isolated database partitions that only authorised internal systems can reach.

Cookie Management

We use strictly necessary session cookies to keep you logged in, and optional analytics cookies to understand how the lobby is navigated. You can manage cookie preferences from the banner that appears on your first visit or through your browser settings at any time.

Account Security Controls

Two-step verification is available on all accounts and can be activated under Settings. Login attempts from unrecognised devices trigger an SMS confirmation to your registered Indonesian mobile number before access is granted, adding a layer of identity verification beyond your password.

Data Retention Periods

We keep active account data for as long as your account remains open. Transaction records — including GoPay and QRIS payment logs — are retained for five years to meet Indonesian financial record-keeping requirements, after which they are securely deleted from our systems.

Your Right to Access and Erasure

You may request a full export of the data we hold on your account, or ask us to erase it, subject to legal retention obligations. Requests submitted through the 'My Data' panel in your account settings are processed within 14 business days and confirmed by email.

No Third-Party Data Sales

We do not sell, rent, or trade your personal information to external marketers. Data is shared with payment processors — such as the networks behind DANA, OVO, GoPay, and QRIS — only to the extent necessary to complete your transaction and no further.

Common Questions About Our Privacy Policy

The questions below reflect what account holders most commonly ask us about data handling, cookies, payment records, and their rights under this policy. If your question is not here, reach us via live chat between 08:00 and 23:00 WIB.

We collect your name, email address, phone number, and device information during registration. Once you make a deposit via DANA, OVO, GoPay, or QRIS, the associated payment reference and timestamp are also recorded and linked to your account profile.

Payment records — including QRIS scan logs and GoPay confirmation codes — are retained for five years to meet Indonesian financial record-keeping requirements. After that period, they are permanently and securely deleted from our database systems.

Yes. Log into your account, navigate to Settings, and select 'My Data' to submit an export request. We compile and deliver your data package by email within 14 business days of receiving a verified request from your registered account.

We share data only with the payment networks required to process your DANA, OVO, GoPay, or QRIS transactions. No personal data is sold or passed to advertisers, data brokers, or unrelated third parties under any circumstances.

Submit a deletion request through the 'My Data' panel in your account settings, or contact us via live chat or email. We action verified erasure requests within 14 business days, retaining only the records we are legally required to keep under Indonesian regulations.

Access to our platform and the associated data processing activities depends on local law. We apply Indonesian data protection standards for all accounts registered in the region, and eligibility for certain features also depends on local law in the area where you are accessing the platform.

You can adjust cookie preferences from the consent banner on your first visit to the site. You can also change or withdraw consent at any time through your browser privacy settings. Strictly necessary session cookies cannot be disabled as they are required to keep your account active.

How hokiemas login Protects Your Personal Data

How to Reach Us About Your Data

Our Approach to Data Security and Your Rights

Encryption at Every Layer

Cookie Management

Account Security Controls

Data Retention Periods

Your Right to Access and Erasure

No Third-Party Data Sales

Common Questions About Our Privacy Policy

01 What personal data does hokiemas login collect when I open an account?

02 How long do you keep my payment transaction records?

03 Can I request a copy of all the data you hold on me?

04 Do you share my information with any third parties?

05 How do I ask you to delete my account data?

06 Does eligibility to use hokiemas login depend on where I am located?

07 How can I control which cookies hokiemas login stores on my device?

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